Return & Refund Policy for Personalized Breast Milk Jewelry
At Omni Keepsake, we strive to ensure your satisfaction with our personalized breast milk jewelry. Please read our return and refund policy carefully to understand our guidelines.
Returns:
We accept returns within 30 days of the delivery date, specifically for items with manufacturing defects or errors on our part.
To be eligible for a return:
- The item must be unused and in its original packaging.
- It should be in the same condition as received.
To initiate a return, please contact our customer service team at omnikeepsake@gmail.com with your order number and details of the manufacturing defect or error.
Refunds:
- Due to the personalized nature of our breast milk jewelry, we are unable to provide refunds for personalized items.
- Instead, we will gladly offer vouchers or discounts for your next purchase as a token of appreciation.
Personalized Items:
- Please note that personalized breast milk jewellery, customized with your specific breast milk, cannot be returned unless there is a manufacturing defect or an error on our part.
- If you receive a defective or incorrect item, please contact us immediately, providing clear photos and details of the issue.
Cancellations:
We accept cancellations within 24 hours of placing an order. Please note that changes in payment gateway charges (which will be informed upon request) may apply.
Once the production process has begun, cancellations cannot be processed for personalized items.
If you wish to cancel your order within the allowed time frame, please contact our customer service team at omnikeepsake@gmail.com with your order number and cancellation request.
Shipping Costs:
- Shipping costs for returns are the responsibility of the customer unless the return is due to a manufacturing defect or an error on our part.
Contact Us:
- If you have any questions about our return and refund policy, please contact our customer service team at omnikeepsake@gmail.com
Out Of Stock Orders:
In the event that an item from your order is out of stock, we will recommend selecting an alternative available design from our e-store. Our team will promptly provide you with suitable options to ensure you find a product that meets your preferences.
While we make every effort to maintain accurate stock levels, fluctuations may occur. We appreciate your understanding and cooperation in choosing an alternative design in such situations.